The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. It should work ok. Virgin Media; My Virgin Media; Shop;. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. It may just be a cable rather than an internal wall box. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Virgin Media Quickstart set up. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. I don't have an outside box at all. New Install Assistance. Browse Virgin Media Virgin Media Community. I highly doubt my landlord will allow a virgin coax. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. 1 Kudo. Thanks for your post. It is likely you will be waiting a few days. I have also checked outside and there is no box either on my property or on my boundary wall. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). I don't longer work there. The house is a new build, there's no lead in the paint, no aquarium or anything like that. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I'm currently renovating my living room, including the electrics. Hello tejeshn. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I have received my quick start-up kit. Some properties do not have a wall socket, only a cable. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. Connect the Hub’s power cable with the blue tab. 3) get VM to fit a new box for you. com and book a technician. . I do not have a virgin media wall socket so I cannot set up my kit. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Welcome to the community and thanks for taking the time to post here on the forums. Installing and configuring your kitWhen it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. Sign in . The wall box may be branded with the logos of an old cable TV company (not VM). . Look outside for a brown or grey VM box on the wall and trace the cable to the inside. At least 30Mbps download speeds in every room or £100 one-off credit. Subscribe to RSS Feed; Mark Topic as New;. Adduxi. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. We need to remove the box inside aswell to decorate. I expect it is a male F plug on the cable, they don’t make female F plugs. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. It may just be a loose cable rather than a socket. Try tracing the cables back to the house from the brown box outside. Eric714. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. If you're happy with this and for the charge we can make the arrangements for you 🙂. . Broadband set up issues. SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. However, I do not have any of the specified wall sockets available. Can anyone please help me. Booking an engineer is easy with Virgin Media. The RFoG node is a Vector BOOSTRAL 610. However, I do not have any of the specified wall sockets available. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. . SpeedQuickStart, set up and connections. So you can either unscrew this one & push on the connector provided in the Quick Start pack. But i cant seem to find anywhere to book/contact and get someone to come fix thisForgive my ignorance but could someone identify all the sockets/leads in the photo? I am currently with Shell Energy broadband and wish to change to Virgin Fibre Broadband. Phone line - 5 mins. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Feb 22, 2022. I need to book an engineer and can’t find how to do this online, there is also no option to do this over t. Don’t plug the power cable into a plug socket yet. Mark as New; Bookmark this message; Subscribe to this message; Mute;. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. 4 out of 5. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Damaged Wall socket. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Could an engineer be arranged to install please as my account is due to go live today. VM BB TV Landline. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. 3) other end of this cable, connect the female to female F connector, connect the other side. 9. Account - Cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. VM don't use fibre inside the property. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Kath_F. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. Virgin Media Wall Socket Connector Wrong Kind in. There are two options for to your TV. Virgin Media;. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. )Options. Tudor. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. In the worst case that might be compensation to a neighbour for their loss of service. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . (I did this video to help/guide new engineer as I did not find any for my self when I started. The V6 is tiny. Speed11-11-2022 12:53 - edited 11-11-2022 12:58. The Openreach sockets do not work for Virgin Media. Thank you for your post. If I couldn't get the proper wall socket, the internet is not going to be set up su. The "two cables" sound very like a Sky dish install. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. Mobile Your Account. 150 from a. Getting started & FAQ. Most Virgin Media customers will receive a Hub 3 router. . However, I do not have any of the specified wall sockets available. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Hello! I was told I could do a self install kit for my broadband installation next week. Use a simple coupler to join the VM cable from the wall to the connecting lead to. on 21-02-2023 19:59. 4cm) crater. Looks like the cable is possibly there but not connected. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Not had any success calling. Sign in . Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. VM will usually only supply a Quickstart to a property that had VM previously. Just make sure you definately don't need it, or won't be needing it again. All the wall sockets I can see are for BT. #4. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. - 5250024If you wanted to take Virgin Media phone services, they would most likely remove all that and run a fresh cable to a telephone wall socket. I'm sorry to see you're struggling to find the connection which leads in to the property. pls contact me ASAP . Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. We would like to show you a description here but the site won’t allow us. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. 0 Kudos Reply. . It works fine and my router (which is the black box in Picture 2),. 4. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. 0 Kudos. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Project Lightning is Virgin Media’s latest expansion of their network,. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. 18-02-2023 10:23 - edited 18-02-2023 10:33. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911Probably for a TV box connection. Mark as New; Bookmark this message;. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Re: cable not fitting wall. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I was told when purchasing the broadband package that fi. Hi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. Superfast Fibre Plus I am in rented accommo. My order is p. on 23-10-2022 13:36. plug that extended cable into the. The cables from the external box lead to a Bt open reach socket and a blank socket. Broadband and phone deals. . extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. Hi Ash, I have solved the problem as VM sent a technician for the installation yesterday, so everything is fine now. Very Insightful Person. They can arrange for an engineer to come to the property to complete the installation. No virgin media wall socket; Options. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Media Install - Preparing for engineer (Install socket in specific location) This is a weird post and apologies if this isn't the right place however at somepoint we will be having Virgin Media installed at home and I'm hoping to do a bit of prep-work before hand to make sure it all goes smoothly. The one thats on the bottom is the one you need for Virgin. Re: No wall socket. Get the Hub ready by connecting the wires. QuickStart, set up and connections. I don't work for Virgin Media. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. I only found an openreach mastersocket 5c in the flat. ahhh the rubbish that is CS - you could try this. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. If it is a loose cable only, you will need one of these to connect the Quickstart cable. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. If there is one you need to trace it back to the wallbox outside where it will connect to a. Browse Virgin Media Virgin Media Community. If it is a loose cable. So tiny joule protectors must be safe. Hello sophieboulter1. Hi Tony, which product would you recommend from Amazon?. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 12-10-2022 18:51 - edited 12-10-2022 18:59. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I’ve had a look for the brown box outside the place i just moved in. Networking and WiFi. #1. Luckily, most newer computers have one already. . . Even after scraping the connection might not be a very good one. The top “capped” one is marked FM & has been disused since cable went digital. Virgin will not remove them. com. Stay safe online. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I need to plug the isolator cable into the Virgin Media wall socket. Check service status. 4 Kudos. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I am happy to help with this. Options. correctly to the Virgin Media wall socket, please follow these instructions to get set up. --. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Their is Virgin media wall socket. Virgin Mobile. . (I did this video to help/guide new engineer as I did not find any for my self when I started. I'm a Very Insightful Person, I'm here to share knowledge. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. It doesn’t look like I can connect to ‘the wall socket’. We do not have an internal VM box to plug the round ended cable into. Go to solution. Forum; Apps. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. £8p/m extra or included with Gig1 or Volt. Broadband and TV deals. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. You can also check for a loose cable as not all properties have a socket. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). on 31-12-2021 10:47. Kain, regarding your question: I am looking to: 1. Sometimes there is no wall box, just a trailing cable. Options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There must have been a previous installation or you would not have been offered a self install. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Business, Economics, and Finance. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Try that and see if you can connect. However, I do not have any of the specified wall sockets available. Around the world, maybe one every seven years. When you place your order, we'll let you know. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Switched On. All the wall. I found this which seems to be hollow. Use a simple coupler to join the VM cable from the wall to the connecting lead to. Admittedly these will make more sense if you already have a basic. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Solved: hello, I’ve moved into a new flat with some dodgy paintwork. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. That will cost £25 each time, for peace of mind. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. So I’ve tried inserting it to the socket below it instead but it’s not working. They'll then install a fibre socket inside. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Entertain me; Broadband Deals. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Could a VM engineer be boo. Very poor advice. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. 1 [or 192. Rich says: August 9, 2022 at 5:55 pm. we’ve just moved in to our new house. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Pop them out and see. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. In response to Jonny-M. Please help as I need the. I have tried to contact vm but I don’t have a landline number so they w. master phone socket. virgin media internal wall box. For more information please visit:Media don’t do any Fibre connections to inside the house. Hi all, I just joined Virgin Media and I am lucky enough to be in a house that had coaxial wall sockets installed already. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Hi , Welcome to our Community Forums and thanks for your post. . I don't see a virgin media wall socket. Wall Socket. Security matters. 3 Kudos Reply. You may need to use the. Internet. Virgin Media; My Virgin Media; Shop; Help;. nothing to do with the outside boxs. Networking and WiFiSame thing happened, and on all the wall phone points. No virgin media wall socket umerarifkhan11. Options. Hi, Same problem here. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. If it’s damaged or not working correctly, it could be causing your internet issues. . Explain what needs to be done and book and engineer visit. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. VM BB TV Landline. No photo attached. There’s not a virgin media wall socket anywhere I’ve checked. Broadband. Teki Screwfix Select. Wish this was made clearer when. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Even sitting in the room above the router, the WiFi was dreadful. 2. Account - Cable. How long will the QuickStart installation take me? WiFi Hub - 30 mins. This is where your broadband signal is strongest. I have signed up as a new user for Virgin Fibre. Apart from the set up, he clearly explained the current situation and how it works. You should see a cable going through the wall and if you trace this inside, you should get the cable. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Options. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. . Home Phone. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Hey @Kaj_Barylka, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Search ISP News. My Virgin Media App. 9. to be phone lines. )In this video, I am showing the sta. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. Everything is converted to specialised triple screened coaxial cable. Room 1 - install a twin RJ45 socket on the inside wall by the router. Forum TeamRe: How to book an engineer. You need to go outside and locate the brown or grey omnibox on the wall. In response to robertdwhite. You need a small spanner to remove this, then push the provided connector over the exposed end. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Armed with this knowledge, homeowners will be able to. But I have no Virgin Media Wall socket in my house. That is the correct fitting, it should push on unless its too loose inside the large housing. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. However the wall socket. Jack14102. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. )In this video, I am showing the sta. wall socket. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. The wall box may be branded with the logos of an old cable TV company (not VM). There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Step 3: Plug in your Virgin Media Hub on the go-live date. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. on 15-02-2022 10:03. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. . There’s even no BT wall socket. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. How deep should Virgin Media cables be? 1 to 6 inches. Old Virgin Media box and poor signal. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. The new ones are just screws, the old style Telewest ones are like star shaped head. 1) remove the attenuator from the existing cable, plug it into back of hub. My Virgin Media App. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Only Virgin Media kit can. Some VM installations do not have an internal wall box, just a trailing lead. 100. Hello VLNeedham. I've got 2 wall sockets that I think are likely. Reply. Tudor. We would like to show you a description here but the site won’t allow us. Virgin Media: TiVo® service. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 3. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. The problem is the Hub is in my Study and the - 4964746. 29-12-2022 20:58 - edited 29-12-2022 21:00. Some of the cables hanging out the wall were cut off after the house improvements.